Question 1

What exactly does Level2 offer?

Accepted Answer

Level2 is a revolutionary trading platform designed to democratise quant trading. No coding knowledge is required – you can create, backtest, and deploy fully automated trading strategies using our intuitive drag-and-drop interface.

Question 2

How does it differ from other trading automation tools?

Accepted Answer

By abstracting away the complexity of programming languages and syntax, our drag-and-drop approach simplifies the process of creating quant strategies. Users can focus on the strategic logic and parameters of their trading systems without getting bogged down in technical implementation code or details.

Question 3

Which trading platforms does Level2 support?

Accepted Answer

We have pre-built integrations with a wide range of market leading trading platforms to make trading with your existing broker as simple as possible. We are always adding new integration so if you do not find your current broker listed, simply contact the team to make a request.

Question 4

Can I integrate it with my current brokerage account?

Accepted Answer

Yes, integration is simple using our API service. Contact the team to find out how.

Question 5

Is the platform user-friendly for beginners?

Accepted Answer

Yes, Level2 removes the technical barrier of coding, making algo trading accessible to everyone.

Question 6

Are there tutorials or guides available to help me get started?

Accepted Answer

We understand that getting started can sometimes feel overwhelming so we have a variety of tutorials and guides tailored to help you kickstart your trading journey. Our tutorials cover a wide range of topics, from basic introductions to in-depth trading guides and are designed to be accessible and easy to follow, providing step-by-step instructions and practical examples to facilitate your learning process.

Question 7

What types of market data does Level2 provide?

Accepted Answer

We provide real-time institutional grade data for traders to make split-second decisions based on the latest market movement and historical data to allow traders to analyse past trends and performance, aiding in backtesting strategies and making informed investment decisions.

Question 8

Does Level2 include any risk management features?

Accepted Answer

Yes, we provide the Sharpe and Sortino ratios which are powerful tools for evaluating and optimising trading strategies. By understanding these metrics and their limitations, you can make informed decisions to achieve your investment goals while effectively managing risk.

Question 9

What is the pricing structure for Level2?

Accepted Answer

Our pricing is transparent and flexible. We have a free plan so you can try Level2 for virtual trading for 30 days and then to trade live there is a monthly paid plan which works on a recurring subscription basis.

Question 10

Is there a free trial period, and if so, how long does it last?

Accepted Answer

Yes, we do. Experience the power of Level2 with our completely free 30 day free trial.

Question 11

How can I contact customer support if I encounter any issues?

Accepted Answer

We provide 24/7, responsive, customer support to address any queries or issues you may have. Contact us through the platform, chat for prompt assistance.

Question 12

Can I access historical performance data of automated trades?

Accepted Answer

Yes, backtesting allows traders to assess the performance of a trading strategy using historical market data. By simulating trades over past periods, traders can evaluate how the strategy would have performed under different market conditions, helping them gauge its effectiveness in generating returns.

Question 13

How secure is my personal and financial information within Level2?

Accepted Answer

Yes. Security is our top priority. Level2 employs industry-standard encryption and security protocols to ensure the confidentiality and integrity of your data.

Question 14

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. We understand that circumstances may change, and we want to make sure our subscription service is flexible and convenient for our users. To cancel your subscription, simply log in to your account on our platform and navigate to the subscription management section. Please note that once you cancel, you'll continue to have access to the service until the end of your current billing period. After that, your subscription will not renew, and you will no longer be charged.

Question 15

Is there a refund policy if I'm not satisfied with the product?

Accepted Answer

Yes, we have a refund policy in place to ensure customer satisfaction. If you are not completely satisfied with our product, you may be eligible for a refund within a certain time frame after the purchase date. We are committed to ensuring that our customers are satisfied with their purchases and will do our best to resolve any issues promptly.

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